ICBC has moved to an appointment-based system for most driver licensing office transactions. As customer volume increases, ICBC is asking customers to book an appointment before visiting an ICBC office for transactions such as driver licence renewals and knowledge tests. This ensures that ICBC continues to adhere to physical distancing guidelines set by the Provincial Health Officer.
As of Monday (July 20), customers can book their appointment through icbc.com. When booking a visit to a driver licensing office, customers will be able to choose a location and time that is convenient for them, allowing customers to plan their visit in advance. Customers will be asked to arrive 10 minutes prior to their appointment and to ensure they have the required documentation with them. This online booking system is not for booking road tests.
ICBC is strongly advising customers to book an appointment at least three weeks in advance of their driver licence expiring, as walk-in availability will be limited, and waits are anticipated as scheduled appointments take place. The system will offer flexibility for rescheduling and cancelling appointments if needed. Customers will receive a confirmation email as well as two reminder emails with instructions ahead of the appointment. Consistent with public health guidelines, ICBC is asking customers not to attend an office if they are experiencing any COVID-19 symptoms.
Customers who need to pay a ticket, obtain their driver history/abstract or update their address can continue to do so online or by phone.
For more information on ICBC’s services during the pandemic, visit icbc.com/covid-19.