Jason McDaniel isn’t just stepping into the role of ICBC’s president and CEO — he’s taking accountability to deliver affordable insurance, meet customer expectations, and provide a more consistent experience. With a focus on modernization, McDaniel is setting the stage for a new era at ICBC.
“Life in B.C. is evolving, and ICBC is now keeping pace — but there’s more we can do,” says McDaniel. His focus? Push the boundaries of how driver licensing and the claims experience are delivered so they’re simple, convenient, and reflect the needs of today. For most people, auto insurance is something they rarely think about until they need it. For ICBC, it’s their core focus. Guided by the needs of those living in B.C., ICBC is modernizing its products and services to make them more accessible for all drivers.
Here is what ICBC is doing already to improve services:
From counters to clicks: expanding online services
A key part of ICBC’s modernization focuses on making it easier for people to connect with its services remotely. Drivers can now access My ICBC, an online portal that consolidates all 23 ICBC digital services with a single sign-in.
Drive less, save more through usage-based insurance 
As B.C.’s population grows, so does the number of vehicles on the road. This is creating a more complex mobility environment with more congestion, higher crash risks and increased greenhouse gas emissions. To improve road safety, ICBC has introduced usage-based insurance discounts to drivers who choose to drive less.
Modernizing the graduated licensing program
ICBC has been working with the provincial government to modernize the graduated licensing program (GLP), which hasn’t seen a major update in over 25 years. Pending regulatory approval, the changes will simplify the process by removing the requirement for a second road test to obtain a Class 5 licence.
These changes will support safer roads by extending the period of driving restrictions for new drivers, while increasing accessibility for drivers in rural and Indigenous communities
Driving changes with customers at the forefront
These initiatives are just the beginning. Under Jason McDaniel’s leadership, ICBC is committed to building an insurance experience that’s simple, accessible and ready for the future.
The road ahead is about more than policies and premiums — it’s peace of mind, convenience, and creating solutions that fit the lives of every driver in B.C. Whether you’re renewing online, saving through usage-based insurance, or enjoying rates that truly reflect you and your vehicle, ICBC is driving change with you in mind.
This is a new era for ICBC — and it starts now.
