RESIDENTS of Cloverdale and surrounding communities have improved access to timely, team-based care with the opening of the Cloverdale urgent and primary care centre (UPCC) on January 28.
“Residents of South Surrey and surrounding communities who need same-day care will benefit directly from the new Cloverdale UPCC with timely access to the services they depend on,” said Josie Osborne, Minister of Health, on Wednesday. “By expanding access to team-based care in Surrey, we’re helping people get the timely care they need while reducing non-urgent visits in hospital emergency departments.”
The UPCC at 5711 176A Street in Surrey will operate seven days a week from 9 a.m. until 8 p.m., including statutory holidays, and has the capacity to accommodate approximately 64,000 patient visits annually.
The centre delivers care through a team-based care model, bringing together physicians, nurse practitioners, nurses, social workers and allied health professionals, and is opening with a full clinical staffing complement of 23.56 full-time equivalent (FTE) care providers.
The UPCC provides care for people who need support within 12 to 24 hours for health concerns, such as sprains, cuts that need stitches, fevers and minor infections that do not require emergency department services. The UPCC is designed to meet a variety of health-care needs, including diagnosing and treating a new or urgent health problem, making a connection to more specialized services and supporting people to self-manage chronic health conditions.
“Access to timely, quality care close to home makes a real difference for people and families,” said Dermot Kelly, President and CEO of Fraser Health. “The new Cloverdale UPCC will help residents get the right care at the right time, from same-day treatment for urgent, non-life-threatening concerns to ongoing primary-care support, reflecting our commitment to improving access to care in Surrey. I’m grateful to the teams and partners who made this possible for the community.”
The centre will attach more than 2,085 patients to a primary-care provider. Care will be delivered primarily through in-person visits, with virtual care provided as needed. All patients will be triaged at the outset to determine care needs and the appropriate sequence of providers.
The ministry has committed nearly $6 million in annual operating costs and a one-time amount of approximately $1 million for Cloverdale UPCC. Additionally, the total capital cost is estimated to be approximately $18.4 million, funded by the Province and Fraser Health.
The Cloverdale UPCC is the third UPCC in Surrey and the 12th UPCC in the Fraser Health region.
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* To learn more about UPCCs in the Fraser Health region, visit:
