TransLink launches call for customer ideas

TRANSLINK is asking the public to share ideas and priorities for improving the day-to-day transit experience through a Customer Experience Ideas Board on the TransLink website or by creating a video submission and posting it on social media using #mycustomeridea. 

Public submissions will help build TransLink’s next Customer Experience Action Plan, which will be released later this year. The plan will set out a five-year roadmap and a list of priority projects and initiatives focused on improving the customer experience. 

“Over the last few years, we have added tap-to-pay, double-decker buses, real-time digital signage and a multitude of other improvements. What’s next? We want to hear from our customers on what they want us to focus on over the next five years,” says Steve Vanagas, TransLink’s Vice President of Customer Communications. 

“How should we use technology in new ways on transit? What kind of amenities do you want on our system? How do we improve our facilities? We want to hear what ideas our customers have for new kinds of transit service. No idea is too big or too small,” says Vanagas. 

Customers can share their ideas by visiting which opened Thursday, July 15 and runs until August 13. They can also submit a video on Twitter or Instagram using #mycustomeridea for a chance to win a monthly pass on a Compass Card. 

The upcoming plan will be TransLink’s second Customer Experience Action Plan. TransLink’s first Customer Experience Action Plan introduced a Customer Promise and a roadmap that laid out 62 projects and initiatives that helped shape some big transit improvements.