TransLink reactivates snow plan to keep customers moving

WITH snow anticipated in the morning hours of Tuesday, TransLink says it is activating plans to ensure transit service stays as reliable as possible.

Environment Canada is forecasting wet snow through the morning commute. TransLink is encouraging customers to build in extra travel time, dress for the elements, and use proper footwear to avoid slips and falls.

Customer Information will have extra staff on hand, but customers should expect heavier volumes of calls and social media requests.

Here’s what TransLink is doing right now

  • Calling in extra staff to assist customers and coordinate service.
  • Coordinating with municipalities on snow clearing if priority routes are impacted.
  • Coupling Millennium Line trains into 4-car configurations to increase capacity while SkyTrain attendants monitor guideways.
  • Deploying special trucks to spread anti-icing solution on trolley wires.
  • Installing brass “cutters” on some trolley buses to cut through ice on trolley wires.

What TransLink will do if conditions are severe

  • Replace articulated buses with 40’ conventional buses when necessary, as they are more agile on steep, slippery areas.
  • Install tire socks on buses on Burnaby Mountain and on key North Shore routes where hills and traction are an issue.
  • Position attendants at the front of each Expo and Millennium Lines train to improve reliability on the system by limiting emergency braking triggered by heavy snowfall.
  • Run a special SkyTrain that sprays de-icer on the power rail to keep trains moving.
  • Send HandyDART out with two staff per vehicle, to ensure customers get safely to their door, and assist in digging out the bus if required.
  • Activate further staff increases to assist customers right across the system.