SURREY City Council on Monday supported a motion from Mayor Brenda Locke to direct staff to develop a policy to guide city communications that effectively reaches multilingual audiences or individuals with limited proficiency in English.

“As mayor of this vibrant and diverse city, I believe our practices must adapt to reflect our linguistic and cultural diversity. My motion will begin the process of updating City’ policies and communications to ensure they are representative of the diversity that makes our city so strong,” said Locke. “Updating our policies will build stronger relationships, foster greater trust and understanding, and create a more inclusive and equitable city for everyone regardless of language or background.”

Nearly half of Surrey’s population was born in another country. Recent census data shows that 45% of Surrey’s residents are immigrants with 38% residents speaking English as a second language.

The City says that as part of a commitment to effective governance, it strives to create barrier-free access to all its services, information and resources. Accessible communication helps improve the delivery of services and addresses gaps in equity. By empowering members of the public to engage and participate, we foster a sense of belonging and ownership, ultimately enriching the quality of life for all.

Staff will now draft a policy and report back to Council.