SEAN Fraser, Minister of Immigration, Refugees and Citizenship, on Monday announced measures to improve client experience and modernize the immigration system.

He said Immigration, Refugees and Citizenship Canada (IRCC) to help accelerate the processing work is expanding the use of advanced data analytics in helping officers sort and process visitor visa applications submitted from outside Canada.

He noted that during the time the data analytics system has been used for visitor visas, it has been shown that routine files can be assessed 87% faster, resulting in some applicants receiving decisions more quickly while program integrity is maintained. An IRCC officer will always make the final decision, but this system will improve client service by helping IRCC manage the increasing volume of visitor visa applications. 

IRCC made over half a million decisions on permanent resident applications in 2021. It is further increasing processing capacity and plan to make 147,000 permanent residence final decisions in the first quarter of 2022—doubling what was done in the same period last year. 

To further support permanent residence applicants, IRCC will be expanding the digital application portal to include more clients in summer 2022. The transition to an online application process will minimize COVID-19-related delays associated with processing paper applications, and will provide clients with immediate confirmation that their application was successfully submitted. Efforts to date have allowed average processing times for spousal sponsorship applicants to return to the service standard of 12 months for new applications.  

Fraser said: “We understand that clients want easier access to status updates on their case files. That is why we will also introduce a new Permanent Residence Application Tracker in February 2022 for spouses and dependents, to allow clients to easily access their application information and status online.” 

To further address COVID-19-related challenges and expedite the process, IRCC has also developed a portal to allow permanent residence applicants in Canada to finalize their process and receive their permanent residency cards without any in-person interaction. From June 2021 to December 2021, 225,000 permanent residents have used this portal. 

For citizenship applicants, IRCC has introduced online testing, developed an online application tracker and launched virtual citizenship ceremonies. Over the last few months, it has hosted approximately 350 virtual ceremonies per month, and more than 170,000 new Canadians have been sworn in since April 1, 2020.

Fraser said: “We are continuing to expand the use of virtual ceremonies. Moving forward, we are exploring an option for those who wish to self-administer their Oath by signed attestation, and celebrate their citizenship at a later date. This would shorten the waiting time for those at the final stage of their citizenship process.  

“As our work continues, IRCC remains dedicated to providing meaningful, timely, and transparent information to our clients. This includes updating our online processing times tool in the coming months to give our clients more up-to-date estimates of how long it will take to process their applications. We will continue to focus on ways to modernize how we deliver our programs and services, so Canada can continue to be a destination of choice for people all over the world.”

Fraser noted: “I know that processing delays have been incredibly frustrating for many individuals. Helping clients come to Canada quickly, with predictable processing times and efficient communication with IRCC, remains a top priority for me. Immigration benefits all Canadians—it helps grow our economy and strengthens our communities across the country. Many people are choosing Canada as the place to visit and build their future, and to ensure that we stay competitive, we have introduced concrete measures to make sure those who want to come to Canada have the client experience they deserve.”

Quick Facts

· Budget 2021 invested $428.9 million over five years, with $398.5 million in remaining amortization, starting in 2021–2022, to develop and deliver an enterprise-wide digital platform that would gradually replace IRCC’s legacy Global Case Management System. This secure, stable and flexible platform will help improve application processing and support for applicants.

· Immigration accounts for almost 100% of Canada’s labour force growth. Roughly 75% of Canada’s population growth comes from immigration. Immigrants help address labour shortages in critical sectors such as health care, create jobs, drive economic growth, and enrich Canadian communities.

· Canada exceeded its ambitious target of welcoming 401,000 new permanent residents in 2021. Surpassing the previous record from 1913, this is the most newcomers in a year in Canadian history.

· 62% of new permanent residents in 2021 were economic immigrants.

· Following a record year for study permits in 2019, IRCC increased our output by 32%  in 2021 by finalizing almost 560,000 study permit applications.

· The processing times presented in IRCC’s “Check processing times” tool provide clients with an estimate of how long it will take to process most applications, based on how long clients have been waiting for their applications to be processed.

· IRCC says it is committed to a fair and non-discriminatory application of immigration procedures. It takes this responsibility seriously and officers are trained to assess applications equally against the same criteria.