TransLink launches new volunteer program

TRANSLINK announced on Tuesday it is launching a Community Transit Volunteer Program to help customers connect with communities and have the best possible transit experience. 

Beginning this summer, trained volunteers will be stationed outside Fare Paid Zones at transit hubs in their own communities. This will enable volunteers to act as neighbourhood experts and help customers navigate the area. 

TransLink volunteers will answer customer questions and help direct riders during busy community events. They will also share useful information about TransLink projects and programs. 

Volunteers will be eligible to receive TransLink apparel, monthly draw prizes, and other transit incentives, including employment opportunities. 

To become a member of the Community Transit Volunteer Team, TransLink is looking for the following skills:

  • Knowledge of the transit system, communities, and tourist locations
  • Friendly, outgoing, and welcoming demeanor
  • Ability to navigate the internet from a smartphone
  • Commitment to customer care
  • Strong communication skills

Volunteers will be provided with a one-day training course to equip them with all the tools they require to fulfil their role and to learn more about Metro Vancouver’s transit system. All participants will be asked to undergo a background check. 

The new program is part of TransLink’s Customer Experience Action Plan, announced in March. One of the aspects of the plan identifies making a more personalized customer experience – tailored to their unique needs and preferences – as one of our five priorities over the next five years. 

Potential volunteers can apply now on the Community Transit Volunteer Program page on the TransLink website. Volunteers are expected on the system by this summer.